Refund policy
We hope you absolutely love your Piink Moon purchase — but if something’s not quite right, we’re here to help.
Can I return my order?
Yes, as long as you email us within 7 days of receiving it.
What can I return?
Your item must be unused, unopened, and in perfect condition.
That means:
🕯️ Candles: wick must be unlit, no marks or signs of use.
💎 Crystals & jewellery: must be unworn and unaltered.
📦 Packaging: must be in original condition.
💎 Crystals & jewellery: must be unworn and unaltered.
📦 Packaging: must be in original condition.
What can’t I return?
Digital downloads
Sale items
Mystery boxes
Custom pieces
Sale items
Mystery boxes
Custom pieces
Do I have to pay for return shipping?
Yes — return postage is your responsibility. Please use tracked shipping so it doesn’t get lost.
How do I request a return?
Your order number
A photo of the item
Reason for return
A photo of the item
Reason for return
What happens next?
We’ll check your return when it arrives. If it’s approved, we’ll refund you to your original payment method.